In a world where the office is increasingly becoming a relic of the past, remote customer support has taken center stage. No longer confined to cubicles and desktop phones, customer service ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

Like most companies in 2024, T-Mobile is jumping onto the AI train. On Wednesday, the carrier announced that it has a new ...

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

For example, bot DDoS attacks can be launched against a sales call center, clogging lines with fake customers in an attempt ...

Intradiem's research also found that 90% of consumers are more loyal to brands that invest in customer service. Of the experiences that may stop a consumer from returning to a brand, multiple billing ...

When you call a customer service line and are greeted with an automated voice system that attempts to confirm your identity and inquire about your issue, you may be engaging with an artificial ...

Alice Jovanée (she/her) is a commerce writer, and she has been writing about gaming and tech since 2005. Prior to Polygon, she worked at publications such as The Verge. The custom controller ...

The e-commerce landscape is more competitive than ever, and Shopify store owners need to leverage the latest technology to ...

After 4 years, Astro, PlayStation’s mascot, has a complete game called “Astro Bot” from the same Team ASOBI. Thanks to Sony and Team ASOBI for providing us with a copy, I was able to deep dive into ...