A Forrester Total Economic Impact report from November 2023, describes how modern contact centers are plagued by long call handle times which are exacerbated by understaffed teams, leading to ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

The artist/designer is collaborating with Momentum Textiles & Wallcovering, a large U.S. supplier of contract textiles and ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

If you’re looking to dramatically change a room but don’t want to spend a lot of money, time, or even be especially committed to the results, consider removable wallpaper — specifically the ...

5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire.

The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will ...

Call centers are feeling the effects of Japan's labor shortage, which is making it hard to find and train staff. But help is on the horizon: IT firms are developing AI-based tech that can help ...

This week Kagan finished up a years-long tour of every 911 call center in the state. Following her tour, she said the biggest misconception is that no one thinks about 911 until they need it. “They ...