If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

In 2024, Nevada received $3.5 billion in Bipartisan Infrastructure Law funding to enhance communities across the state. The investment will help ...

Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing ...

5. Enable agents with auto dialers Using auto dialers can significantly streamline the call center workflow for agents by automating the outbound dialing process. This technology eliminates the ...

Campaign Legal Center, and Protect Democracy. State Deadline for Certifying Presidential Election Results: November 25 Certification Process: Under Arizona law, the canvass is the process of reviewing ...

The city of Dublin has unveiled the latest plans to redevelop Metro Center, a 210-acre office district built in the 1970s, into a mixed-use neighborhood. The ...

The Friday, Oct. 24, Buncombe County Helene recovery briefing addressed the D-SNAP deadline extension, Spectrum service restoration delays, the conditions Asheville's water treatment plants faced ...