A customer says that oil change shops are tricking customers into paying for the next customer's oil. Is that true?

The death of a Henry Ford Hospital employee who'd obtained a personal protection order against her ex-husband, though it was never served, is shining a spotlight on how these orders are delivered, and ...

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I recently visited a major, national oil-change business. I was shocked to see them run a hose down my dipstick tube and suck the oil out. This ...