In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

# A Bahamian entrepreneur yesterday said he has launched a customer relationship management platform targeting especially micro, small and medium-sized businesses in the Bahamian market.

Customers who trust brands are more willing to hand over their information—and dollars—without regret. According to Adobe’s findings, 71% of consumers purchase more from the companies they ...

Millions of people have sent their DNA to be analyzed by 23andMe in order to learn their genealogy and risk for certain ...

Safaricom PLC has responded to claims that the telecommunication giant shares its customers’ private information to ...

The CEO's removal comes soon after the company confirmed it had lost an unspecified amount of personal customer information in an earlier September cyberattack.

including, but not limited to, private customer information including credit/debit card data, email addresses, zip codes, customer names, and associated movie rental history." It's worth noting ...

Car-hire operators have a lot of data on their customers, and much of that information is a high-value target for cyber criminals. Airlines also have a treasury of customer data and even major ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Insurance administrative services company Landmark Admin reported that a data breach from a May cyberattack affected over 800 ...

Customer Match allows advertisers to use their first-party ... In a world ruled by algorithms, SEJ brings timely, relevant ...

The brand’s primary aim was to unify its MarTech stack to leverage customer insights from various channels and build an ...