5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Sometimes, the problem is having too much data. That’s one of the ideas driving the launch of Motorola’s newest 911 software, a product that — like so many others in the state and local government ...

Motorola Solutions, a public-safety and enterprise-security company, made an AI tool to help 911 call handlers organize ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

OFFICIALS. ONE MATTER, ALLEGHENY COUNTY EMERGENCY SERVICES WANTS TO CLARIFY IS THAT IT WAS NOT A 911 OUTAGE. SECONDLY, THEY SAY THAT THEIR ABILITY TO RESPOND TO EMERGENCIES WAS NEVER COMPROMISED BY ...