Mohammad Amir Anwar does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...

According to German trade title Versicherungsmonitor, Allianz Partners is looking to cut jobs primarily in the call centre as the tasks are to be increasingly taken over by artificial intelligence.

One of the most hotly debated subjects at this year’s World Economic Forum in Davos concerned the risks posed by technology to jobs, political stability and cyber security. Disruptive technologies ...

A new US bill seeks to protect American call centre jobs and consumer data. It would make companies reveal if you're speaking to AI or an overseas agent and penalize firms offshoring jobs by ...