Developing and nurturing a customer care culture is one of the hottest button topics among executive-level managers. But it’s not merely a trend. Being capable of providing remarkable customer care ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...