People have been making their homes — and lives — smarter with voice-enabled technologies. In fact, according to a study by NPR and Edison Research conducted after the 2018 holiday season, U.S. smart ...

We asked brands from different industries to share their stories about how VOC programs have helped impact their products, services and business. If you’re on your way to building your first voice of ...

Listening to customers, distributors and employees allows GSP to power its exponential growth, the company said.

In today’s transparent world, we rarely need to make decisions in a silo. For example, on most weekends, my entire decision-making process is informed by ratings and reviews from others. If I’m going ...

A powerful tool in engineering product design as well as Information Technology is what is known as the Voice of Customer (VOC) assessment [5]. While there are many different tools associated with ...

Design and construction firm leaders can learn from the experts in rating customer satisfaction. J.D. Powers & Associates. The firm, which was purchased by enr.com parent The McGraw-Hill Companies in ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. A key aspect of optimizing your customer experience is creating a consumer-centric mindset ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the fourth consecutive publication in ...

Program Executive Office for Intelligence, Electronic Warfare & Sensors recently hosted its third-ever Voice of the Customer (VOTC) meeting online and at Aberdeen Proving Ground, Maryland. The event ...

Zaltman, Gerald, and R. Coulter. "Seeing the Voice of the Customer: Metaphor-based Advertising Research." Journal of Advertising Research 35, no. 4 (July–August 1995): 35–51.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Back in 2018, Google’s CEO, Sundar Pichai, demoed the Google Duplex ...

NEW YORK--(BUSINESS WIRE)--Glassbox (TASE:GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of ...