I've been writing about computers, the internet, and technology professionally for over 30 years, more than half of that time with PCMag. I run several special projects including the Readers' Choice ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

I think that the senior-level execs that make the decision to centralize tech support services derive a false sense of security from the information processing capabilities of the systems they install ...

If you stay on the internet long enough, you are bound to come across browser pop-ups. While many of them are just annoying, ranging from advertisements and paywall restrictions to requests to disable ...

86 percent of renters indicated that integrating a tech support service into their building could notably enhance the positive brand perception for property management companies ATLANTA--(BUSINESS ...

Pennsylvania State Police are alerting the public of scams involving individuals claiming to be from computer tech support. Individuals are receiving an increased number of these types of scam ...

On October 19th of this year, India’s federal enforcement agency, the Central Bureau of Investigation (CBI), announced it had conducted multiple criminal raids against fraudulent call centers in ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...