The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

When the coronavirus pandemic hit in March, little did New Zealand-based Kiwibank realise that it would accelerate the bank's plans to overhaul its customer service management (CSM). The company ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...

Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes ...

ORLANDO, Florida—Service relationship management (SRM) provider Decisiv Inc. announced March 7 at the Technology & Maintenance Council’s Annual Meeting new fleet-focused asset service management ...

Qatar Airways has been recognised by Alcumus ISOQAR, one of the "most recognised and respected" UKAS accredited certification body for successfully demonstrating the implementation and compliance ...

The Office of Personnel Management is looking to implement a commercial software-as-a-service human capital management system for all agencies by July 4, 2027.

Nashville-based SMS Holdings Corp. announced Tuesday that Scott Born has been named president of its Service Management Systems. According to a release, Born replaces Michael Wein and returns to ...

A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history. Various businesses ...