Defense Department CIO Terry Halvorsen's latest guide to managing IT services puts the emphasis on risk management. Defense Department CIO Terry Halvorsen has signed a third version of department-wide ...

The second edition of the DOD Enterprise Service Management Framework sets requirements for IT services contracting based on industry best practices. Defense Department Chief Information Officer Terry ...

Analysts, consultants and IT managers are all clear that the next three to five years will see widespread use of the IT service management framework Itil across local government. Simon Mingay, ...

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating ...

Xalient, a rapidly growing specialist in networking and cybersecurity, has been awarded the ISO 20000 certification in IT Service Management for its commitment to providing the highest-quality IT ...

RESTON, Va.--(BUSINESS WIRE)--Science Applications International Corp. (NYSE: SAIC) has been awarded a contract to continue providing software development and management services for the U.S. Army ...