Process-oriented leaders focus on creating and optimizing systems to improve efficiency, streamline operations and drive long-term growth. They see structure as the backbone of success. Process-driven ...

I am a big believer in process mining. My devotion to the approach is partly based on a strong belief in the value of a process orientation; I don’t think organizations can improve their operations ...

Too many leaders focus on the mechanics of change and ignore the most critical factor: people. Change is inevitable, but success isn’t. Don’t believe me? Research shows 70% of change management ...

As we all now know, AI plays a now-pervasive role in our lives, and often without our knowledge. When an an AI system links a person's face to a still from surveillance video, recommends whether to ...