Want your customers to connect with you, feel attached to you, and be committed to staying with you? Then personalize the experience. The recent Gladly 2020 Customer Expectations Report surveyed more ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. This article is more than 3 years old. Shipt’s preferred ...

Restaurants are facing multiple compounding pressures as high inflation drives customers to dine out less and persisting staffing shortages hinder smooth operations. Many operators are pulling back, ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In an uncertain economy, banking customers want clear ...

As shopping becomes more ubiquitous through online, mobile and brick-and-mortar channels, retailers need to become more trusted advisors to their customers and more capable of providing them with ...

The majority of travelers are not loyal to any one hotel, and hotels need to focus on creating personalized experiences from customer data to get traveler loyalty, according to a study released this ...

ABERDEEN PROVING GROUND, Md. (Jan. 9, 2018) -- Product Lead Common Hardware Systems (PdL CHS) has been providing Department of Defense (DOD) and U.S. Army program offices tactical hardware and ...

Howard Swibel had been banking for decades, but he’d never seen a real estate situation like this. A Streeterville mixed-use building — including retail, office space and condos — was divided between ...

Is personalized service a more effective tool than personalized marketing? Research from Gladly, a customer service technology platform, indicates that it is. In the company’s most recent Consumer ...