With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off ...

The Operations and Services team, which responds to an average of 15,000 work requests each year, helps improve efficiency of building systems while reducing operating costs — as well as the campus’s ...

SANTA BARBARA, Calif.--(BUSINESS WIRE)--Xurrent™, the service and operations management platform purpose-built for modern enterprises and managed services providers, has acquired Zenduty, a leader in ...

This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service management best practices used today. For organizations and ...

Steve Riley, head of IT operations and service management at Mercedes-AMG Petronas F1 Team, reflects on a job well done. Having worked for the racing team for almost a decade, where he established the ...

The Energy Operations team collaborates with Capital Planning, Sustainability and the campus community to design, operate and maintain energy systems and processes that achieve or exceed the ...

Discover crucial aspects of operational risk, from its causes and management strategies to examples and assessment techniques ...