Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent assistant ...

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

Salesforce is buying Fin, the customer-service AI firm formerly known as Intercom, for about $3.6bn to bolster Agentforce with fast-deploy support agents.

Salesforce is set to buy Fin, formerly known as Intercom, in a multibillion-dollar deal subject to regulatory approval.

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Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...

Intercom, a customer messaging platform, has launched a new bot designed to help answer and resolve customers’ most common questions. Answer Bot uses a combination of Intercom’s conversation data, ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...