On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

That's where help desk software comes in, by streamlining support ticket management within a unified platform. They organize conversations, ensure that support teams see all relevant messages for each ...

Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.

MARKHAM, ON, June 28 /CNW/ - Software developer NetSupport Limited are pleased to announce the immediate availability of NetSupport ServiceDesk version 3. As well as ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Great help desk software can improve the productivity, efficiency, and communication of a business by enabling its IT department to quickly respond to customer or employee requests. This can do ...

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

11 October 2012 As it attends GITEX from October 14 th to 18 th, 2012 in Dubai (UAE), French company MHD Informatique will be presenting its GESS™ Software, an IT asset management and help desk ...