With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...
It’s fair to say artificial intelligence has blown up in the years following ChatGPT’s public preview launch in November 2022, but we’re quickly moving from experimentation to implementation, with AI ...
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Gong, the leading revenue AI company, today announced that it has been selected by Zendesk, a pioneer and market leader in ...
Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...
In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...
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