The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

Like most companies in 2024, T-Mobile is jumping onto the AI train. On Wednesday, the carrier announced that it has a new ...

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

BESCOM has introduced the ability for EV users to start and pay for charging sessions via Whatsapp. Additionally, an AI-based ...

For example, bot DDoS attacks can be launched against a sales call center, clogging lines with fake customers in an attempt ...

Today I'm going to show you our Freshworks customer service suite. It's a modern AI-powered solution for customers and employees. 00:19 Alright, there's always a requirement that we have AI in here.

Automated API exploitation, which comprised 30% of all API attacks, was two to three times higher among organizations with ...

Intradiem, the leading provider of contact center automation solutions for customer service teams, today released new research that finds a disconnect between contact center leader priorities and what ...

QKS Group announced today that it has named Radware as the technology leader in the SPARK Matrix™: Bot Management, 2024, for ...

Ranong, a critic of the central bank’s hawkish monetary policy and a loyalist of the ruling party, to become the new chairman ...

As of a few days ago, the game Astro Bot was released and, according to my 11-year-old son, this is a huge deal. But why?

If you purchase an independently reviewed product or service through a link on our website ... by Sony Interactive Entertainment, “Astro Bot” is set on 80 levels in six galaxies across ...