Companies experience changes as they grow. Here are tips to build retention-focused, customer success teams at every stage.

The step that so many startups falter at is the final, often-underestimated hurdle: customer success (CS). When describing seemingly successful startups running into high churn, Success Venture ...

Srividhya Srinivasan, co-founder and chief customer success & innovation Officer at Amagi, tells TVBEurope how staying ahead ...

Investing in employee development is a proven strategy for any business striving for long-term success and sustained growth.

Red Hat is laying off nearly 800 employees including several senior and principal project managers, as well as top members of the company’s customer success team. CRN reviewed dozens of LinkedIn ...

Look for a modern fuel risk management solution that goes beyond traditional customer service such as by delivering 24/7 ...

Narvar has added two new executive positions to its ranks in a move to help boost its global expansion and better serve its growing roster of clients. Narvar has named Tracey Solanas the senior ...

I’m eager to partner with this talented team to elevate customer engagement and drive unparalleled success through cutting-edge technology.” About Lightning Step With over 100 years of ...

Northspyre, the industry’s only end-to-end real estate development management platform, today announced it has been honored with a prestigious Bronze Stevie Award for Achievement in Customer ...