IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Each Challenge has specific and unique rules, all of which are geared toward a target audience. But all the Challenges share ...

Why should any patient have to fill in the same information more than once? The answer to the question, according to Tobey, is AI. She says, “Take all data that’s coming in from a customer ...

Understanding the layers of a CDP can help you make more informed decisions and provide a better solution for your marketing teams and the end customer experience.

Two Ticketmaster customers had tickets transferred out of their accounts by hackers. They got them back but still worry about ...

Insurance administrative services company Landmark Admin reported that a data breach from a May cyberattack affected over 800 ...

Fidelity Investments reported in a filing with Maine’s attorney general that an unnamed third party accessed information from its systems using two recently established customer accounts.

Safaricom PLC has responded to claims that the telecommunication giant shares its customers’ private information to ...

including, but not limited to, private customer information including credit/debit card data, email addresses, zip codes, customer names, and associated movie rental history." It's worth noting ...

A PSC analysis showed the average residential We Energies customer, with energy usage of 660 kilowatt-hours per month, could ...

Concerns have been raised about how 23andMe could potentially handle customer information due to the company's uncertain future. The South San Francisco-based DNA and ancestry company is currently ...