I was educated and trained that continuous improvement is a philosophy centered in service -- so much so, that if a process failed, you (as leadership) were to apologize to the employee and solicit ...

Case study examples from DSM Dyneema and Hunstman Corp. illustrate how providing everyone with simple-to-use analytics tools can dramatically improve production and business operations. All the ...

Transformation. This word is one I’ve been saying a lot lately. At Mercy St. Vincent, where I served as president and CEO until October, a transformation — in the form of creating a culture of ...

It’s common to talk about quality and continuous improvement in the context of manufacturing. Methodologies such as ISO, lean and Lean Six Sigma are a means to improve business efficiency and ...

When I've talked to people about their continuous-improvement (CI) initiatives and asked why they are doing them, I have received all sorts of different answers. Some people want to get lower ...

BNSF is always working to raise the quality of our service for our customers as well as how we manage our operations. One way we do this is through the work of Continuous Improvement teams (CITs).

In today’s fast-evolving service industry, organizations are embracing multiple ISO standards—ranging from ISO 9001 for quality management to ISO 14001 for environmental oversight, ISO 45001 for ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Aternity ®, the enterprise-class Digital Experience Management Company™, today announced the Aternity Digital Experience Index (DXI)™. Powered by the Aternity DEM ...