5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...

Sometimes, the problem is having too much data. That’s one of the ideas driving the launch of Motorola’s newest 911 software, a product that — like so many others in the state and local government ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.