The BPO industry in the Philippines is not transitioning to Outcome-Based Pricing because it is fashionable. It is ...

For years, BPO automation meant decision trees: if the customer says X, respond with Y—rigid, predictable and increasingly inadequate for modern customer interactions. In 2026, the Philippine BPO ...

Healthcare Business Process Outsourcing (BPO) providers in the Philippines are eliminating the primary bottleneck in US revenue cycle management — the Payer-Provider Friction Gap — a 24-to-48-hour ...

For decades, the glass monoliths of Bonifacio Global City, Makati, and Ortigas have served as the physical manifestation of ...

BPM/BPO—but the rise of AI is changing the game. Are we still leading, or are we starting to fall behind? Join us with Gregg ...

IF a proposed US law takes effect, it could unleash a “massacre of jobs” in the country’s business process outsourcing (BPO) ...

Six Eleven Global Services and Solutions Inc. Business Process Outsourcing (BPO) has long been one of the Philippines’ strongest economic engines. But the sector has rapidly evolved beyond traditional ...

The project aims to prepare the Filipino workforce for the transition into higher value roles which lie beyond the scope of automation. The council, composed of experts, industry leaders and academics ...

The Philippines’ BPO industry has been plunged into a fresh crisis, following the government’s refusal to extend the March 31 deadline for call center firms in special economic zones (SEZ) to end ...

AI can now process a prior authorization in seconds. So why are denial rates still climbing for so many health systems? The ...

Converge ICT Solutions Inc. is ramping up its support for the Philippine business process outsourcing (BPO) sector, citing ...