The update addresses a problem that affects hundreds of thousands of shoppers each year.

In an announcement this week, Amazon introduced a new feature called Add to Delivery. Instead of placing a whole new order ...

When Dan Landau ordered a portable photo printer from Amazon.com Inc., he expected the confirmation email to tell him what was on its way. Instead, he was notified that his “luggage” was coming. In ...

Have you recently received a text claiming you can get a refund from Amazon for an order issue? While the promise of a full refund may sound tempting, you should ignore the text and report it. It's ...

Someone listening to last week’s GeekWire Podcast caught something we missed: a misleading comment by Alexa during our voice ordering demo — illustrating the challenges of ordering by voice vs. screen ...

Amazon modifies order confirmation emails, causing customer frustration over privacy and product information changes.