Unlike friends and family and even many sources of professional human help, an AI assistant is also always available ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical ...

Editor’s Note: This story contains discussion of suicide. Help is available if you or someone you know is struggling with ...

Last week, the tragic news broke that US teenager Sewell Seltzer III took his own life after forming a deep emotional ...

Firms such as Carson Group, Morgan Stanley, Morningstar and Merrill are taking vastly different approaches to naming their AI ...

AI chatbots are reshaping deicision-making and actions, sparking concerns over misinformation, fairness, and empathy.

We asked Aaru, a company founded by three teens, to ask their thousands of AI chatbots how they would vote in key races. Here ...

More than 100 parents ranging from 18 to 65 years old were asked to rate text generated by either a human doctor or ChatGPT (the AI chatbot made by OpenAI) under the supervision of an expert. The ...

Remember: the government isn’t cracking down on all chatbots—only bad ones. We need to look at AI and automation as more than ...

Salesforce on Tuesday announced the general availability of its AI agent development platform called Agentforce. The offering ...

The AI tells me, "Life has a funny way of surprising us and changing our perspectives," before recounting what is described ...

The future of insurance is a conversion.”   This quote perfectly adheres to the changing landscape of the insurance industry.