Put yourself in Heather’s shoes from a moment. She had to spend an extra $3,000 after a travel agent's error in booking the return flight on her family's round-trip ...

Q: I booked a reservation through the "name your own price" option at Priceline, and I won a bid for the West Hollywood Andaz for $100 a night. I tried to add another night at the same price, but ...

Following my earlier post about creating an agent flow. I'm now writing about error handling in Agent Flows. How do we handle ...