Taking care of the customer is not a new idea. Most businesses take great pains to meet the needs of their customers in the hope they will remain active and may help attract new customers through ...

ACSI reveals the chains with the worst fast food customer service, from long drive-thru waits to rude staff and frequent order mistakes.

78% of customers rate their Muni experience as “excellent” or “good.” That’s a six-point jump from our 2024 survey. Customers gave Muni higher ratings last year across multiple service categories.

Financial advisors climb 1% to post an industry-leading -- and record high -- ACSI score of 82, marking their fifth year of improvement. Gains in trust, advisor interactions, account opening, and ...

Banks with a big footprint in uptown Charlotte slightly improved among competitors when it comes to keeping customers happy, according to a new national satisfaction survey. Results from the American ...

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With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

Here, Insurance.com broke down the results of its annual insurance customer survey by generation - Gen Zers (30 and under), ...